Manage & Extend
Take emerie Even Further
Advanced features for enhanced performance. Explore our tailored add-ons for fraud mitigation, analytics reporting, customizations, and more.
Manage & extend the emerie experience.
Auto-attendant
Effortlessly answer and direct calls to voice banking or a desired department.
The “front door” to your voice system, receives all calls upfront
Directs callers to your institution’s preferred departments
Also connects callers to the voice banking system
Connext
Seamlessly transfer the automated self-service channel to a live contact center agent.
Transfers callers from automated self-service system into contact center
Provides data from user sessions, including authentication status
Facilitates user experience and provides context to contact center representative
ENGAGE
Create, deploy, and customize solutions in minutes.
- Requires no programming to set up and deploy interactive voice solutions
- Moves, adds, and changes to messaging and capabilities
- Refines application set-up in real-time
- Speeds up time-to-market and minimizes new program response times
ViA
Track customer journeys, gather analytics, and receive detailed reporting in real-time.
- Quickly tunes customer service applications
- Identifies key customer trends for improved customer experience
- Provides usability feedback for informed decision-making
- Automatically delivers scheduled custom reports
Fraud Control
Discover fraud, learn the fraudsters’ latest tricks, and establish effective countermeasures.
- Integrates with omnichannel journey-tracking data
- Implements customizable fraud indicators
- Leverages user-interaction data for preventative approach
- Identifies, reports, and takes fraud-related action
