Threejobs.Onevoice.One gateway.
The emerie platform handles Voice AI, Chat AI, and Employee AI — all through the same CX Gateway, all in your brand voice, all with your compliance guardrails.
Voice AI
Answers the call. Sounds like you.
A warm, branded voice that authenticates, resolves the common stuff instantly, and hands cleanly to staff when needed.
“Hi, I can help with that — let me pull up your account real quick.”
Hit play to hear the real thing · ~44 seconds
Built for 2am calls
emerie freezes cards, answers balances, opens disputes, and sends cleanly written summaries for your morning team. Nobody has to lose their night.
- →Verified against your core banking provider in real time
- →Handles the top 20 customer intents out of the box
- →Escalates with a human-readable summary, not a raw transcript
Chat AI
A smart host, not a chatbot.
On your site, inside your app, in SMS. Conversational, compliant, and fast enough that nobody gets bored. It doesn't pretend to be a person — it just helps.
Resolution, not deflection
Most self-service is designed to avoid a human. emerie is designed to finish the job so nobody needs one.
- →Account-aware once authenticated
- →Writes the disputes and freezes directly into your systems
- →Logs every interaction for your compliance team
Employee AI
Ask it like a coworker.
Your tellers, your bankers, and your call center get instant answers from your own documents — grounded, cited, and usable in the moment.
Stop the tab-hunting
Staff spend their day looking for answers in binders, PDFs, and chat threads. Employee AI reads all of it and returns the exact answer with a source link every time.
- →Cites the source document on every answer
- →Updates the moment your rate sheet changes
- →Internal only — never touches customer channels
Four things we got right.
Grounded on your truth
emerie reads your rate sheets, your policy binders, your product catalog. Nothing about the open internet.
Your voice, literally
A custom voice trained on your brand, your cadence, your words for things. Customers recognize you.
Clean handoffs
When it's time for a human, emerie hands off the full context — no one starts over.
Compliance-native
Every interaction is logged, redacted where it needs to be, and auditable in one place.