CanItrustthisthing?
Fair question. For over thirty years, emerie has handled customer and member data, from community banks to top five financial institutions in the U.S. Here's how we keep it safe, without waving our hands.
Built with your auditors in mind.
Audit in progress · report available on request
Designed to limit cardholder data scope
Safeguards Rule aligned
Customer rights workflows
The CX Gateway, up close.
The Gateway is the single focal point where every channel meets your systems. That's intentional. It's the only way to ensure proper AI governance.
Four things we will not negotiate on.
Customer and member verification is non-negotiable
No account-specific answer is ever given before the customer is authenticated against your core banking provider.
Humans can always take the call
Every session can be escalated to a human, and every handoff includes the full context — not a raw transcript.
Every interaction is auditable
A redacted transcript, the model version, the documents cited, and the action taken. One record, one place.
Your data never trains a shared model
Ever. Your rate sheets, your customer data, your voice samples. All tenant-scoped and encrypted at rest and in transit.