emerie.ai (“emerie,” “we,” “us,” or “our”) respects your privacy and is committed to protecting information collected through our website, products, and services. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or use our software and related services.
Scope
This Privacy Policy applies to information collected through emerie.ai and our related marketing, sales, support, and product experiences. Our services are designed for financial institutions, including community banks and credit unions, and may be used by our customers to support their own end users, members, and employees.
This Privacy Policy does not apply to information processed by a bank, credit union, or other customer of ours under that institution’s own privacy notices or policies.
Information We Collect
We may collect information in the following ways:
- Information you provide directly, such as name, business contact details, company name, job title, and any information you submit through forms, demos, support requests, or email.
- Account and service information, such as login credentials, user settings, preferences, and communications related to your use of our services.
- Website and device information, such as IP address, browser type, device identifiers, pages visited, referring URLs, timestamps, and similar usage data.
- Communications information, such as records of your correspondence with us.
- Cookie and analytics information, such as information collected through cookies, pixels, and similar technologies.
If a financial institution uses our products to interact with its customers, members, or employees, we may process information on that institution’s behalf and according to its instructions.
How We Use Information
We use information to:
- Provide, maintain, and improve our website, products, and services.
- Respond to inquiries, demo requests, and support requests.
- Communicate with you about our offerings, updates, and events.
- Analyze website usage and improve performance and user experience.
- Protect against fraud, unauthorized access, security incidents, and misuse.
- Comply with legal obligations and enforce our terms and policies.
- Support our customers in operating, configuring, and securing the services they use.
How We Share Information
We may share information with:
- Service providers that help us host, operate, secure, analyze, or support our website and services.
- Affiliates, contractors, and professional advisors who support our business.
- A customer financial institution or its designees, when we process information on that institution’s behalf or as directed by that institution.
- Authorities or other parties when required by law, regulation, legal process, or to protect rights, safety, or security.
- A buyer or other successor in connection with a merger, acquisition, financing, or sale of assets.
We do not sell personal information for money. We also do not knowingly use personal information for targeted advertising unless disclosed in a separate notice.
Cookies and Analytics
We use cookies and similar technologies to operate our website, remember preferences, understand usage, and improve performance. You can control cookies through your browser settings and, where available, through any cookie preference tools we provide.
Disabling cookies may affect some features of the site.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records, unless a different retention period is required by law or customer contract.
Your Choices
Depending on your location and relationship with us, you may have rights to:
- Access, correct, or delete certain personal information.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Opt out of marketing emails by using the unsubscribe link in those messages.
If you are a customer, member, or employee of one of our financial institution customers, you should contact that institution regarding privacy requests related to information processed on its behalf.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
International Users
If you access our website from outside the United States, your information may be processed in the United States or other countries where we or our service providers operate.
Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
emerie.ai
5800 East Skelly Drive, Penthouse
Tulsa, OK 74135
privacy@emerie.ai