Thirtyyearsinvoicebanking.
Now it answers back.
emerie is conversational AI built for community banks, credit unions, and fintechs. It supports your people, never replaces them, and sounds like the institution your customers and members already trust.
“Hi, this is Emerie with First Ridge Financial. I can help with that — one second.”
“We’re here to fully harness what AI can mean to the financial world, curate it into real-world applications, and deliver solutions to community financial institutions so they can compete with anyone.”
0+ community banks, credit unions, and fintechs use emerie to answer their customers and members.
Thirty years inside voice banking taught us one thing: customers do not want a chatbot. They want a faster version of the person they already trust.
emerie shows up warm, accurate, and accountable. Your staff stays in the loop, and your brand sounds like itself.
Banking AI interactions happen outside normal business hours — including high-value servicing requests. 24/7 coverage without adding headcount.
Comes from just the top 10 customer requests. Automate the routine. Redirect your team to the work that actually needs them.
Three jobs, one voice, one gateway.
emerie answers calls, chats, and streamlines work for your staff — all inside your compliance guardrails. Every minute of it ships in your brand voice.
Answers calls in your voice, supports product and service inquiries, moves money, and escalates cleanly.
An authenticated smart host on your website and mobile app, not just a chatbot.
Instant answers from your own docs, rates, and procedures — generated on demand.
Real banking moments, answered better.
emerie shows up in the places that matter most — and not the places that don't.
Day-to-day call volume is where emerie pays for itself. Authenticate the customer, resolve the common questions in seconds, and route the rest cleanly to the right human.
Customers call after branches close. emerie answers in your brand voice and hands off clean notes when your team is back.
Customers who suspect fraud reach a live freeze in under 30 seconds, day or night, with a documented trail for your disputes team.
A conversational walk-through that moves interested customers from question to funded account without dropping them into a generic form.
One hub. All your channels. All your systems.
The CX Gateway is how every interaction reaches your core banking, your card and fraud tools, and your integrations. One place to govern. One place to audit.