The moment of truth
Fraud calls are never convenient. emerie freezes the card, logs the event, opens a dispute, and hands off a complete record to your team in the morning. Customers feel heard. Your disputes team starts from a clean file.
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Fraud & disputes
Card fraud triage
Customers who suspect fraud reach a live freeze in under 30 seconds, day or night, with a documented trail for your disputes team.
Problem · Fraud & disputesChannel · VoiceRole · Fraud ops
More solutions
On-hours call handling and routing
Day-to-day call volume is where emerie pays for itself. Authenticate the customer, resolve the common questions in seconds, and route the rest cleanly to the right human.
After-hours call overflow
Customers call after branches close. emerie answers in your brand voice and hands off clean notes when your team is back.
Guided new-account opening
A conversational walk-through that moves interested customers from question to funded account without dropping them into a generic form.