emerie
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Customer self-service

Account information + product discovery

Customers ask Chat AI for balances, transactions, and product help — and actually find what they're looking for. No more burying the right answer three menus deep.

Problem · Customer self-serviceChannel · ChatRole · Contact center

A smart host on your site

Most chat experiences are either generic Q&A or a wall of links. emerie Chat AI is account-aware once authenticated, answers transaction-level questions in plain English, and helps customers navigate the products and services you actually offer.

What customers ask

  • Account balances, last transactions, scheduled payments
  • "What did I get charged at this merchant?"
  • "Do you have a CD that beats my current rate?"
  • "How do I open a HELOC?" — with the right page and the right next step

How it stays safe

Every answer is grounded in your own systems and your own documents. Customer verification happens before any account-specific data is surfaced. Logs go to the same audit trail as Voice AI.

More solutions

On-hours call handling and routing

Day-to-day call volume is where emerie pays for itself. Authenticate the customer, resolve the common questions in seconds, and route the rest cleanly to the right human.

After-hours call overflow

Customers call after branches close. emerie answers in your brand voice and hands off clean notes when your team is back.

Card fraud triage

Customers who suspect fraud reach a live freeze in under 30 seconds, day or night, with a documented trail for your disputes team.

Request a demo

See emerie resolve real banking interactions in seconds.

We will walk your team through a live call, a live chat, and the Employee AI experience your team will actually utilize.

Book a walkthrough →Tour the platform