From voicemail to draft
The hard part of disputes is the paperwork, not the decision. emerie does the first draft so your team spends their time on the judgment calls.
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Fraud & disputes
Dispute handling
emerie turns a customer's description of a bad charge into a compliant draft dispute, ready for a human to approve and send.
Problem · Fraud & disputesChannel · Employee AIRole · Fraud ops
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On-hours call handling and routing
Day-to-day call volume is where emerie pays for itself. Authenticate the customer, resolve the common questions in seconds, and route the rest cleanly to the right human.
After-hours call overflow
Customers call after branches close. emerie answers in your brand voice and hands off clean notes when your team is back.
Card fraud triage
Customers who suspect fraud reach a live freeze in under 30 seconds, day or night, with a documented trail for your disputes team.