Text like a friend, bank like a pro
The phone is faster than the app for a lot of people. emerie keeps it simple, secure, and in your voice.
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Everyday banking
SMS balance and transfer
Customers text a number. emerie authenticates, answers, and moves money — with guardrails your compliance team wrote.
Problem · Everyday bankingChannel · SMSRole · Contact center
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On-hours call handling and routing
Day-to-day call volume is where emerie pays for itself. Authenticate the customer, resolve the common questions in seconds, and route the rest cleanly to the right human.
After-hours call overflow
Customers call after branches close. emerie answers in your brand voice and hands off clean notes when your team is back.
Card fraud triage
Customers who suspect fraud reach a live freeze in under 30 seconds, day or night, with a documented trail for your disputes team.